What happens week by week, and how it stacks up against hiring someone or paying an answering service.
No four-week onboarding, no implementation fee. Here's the real sequence, including the part where you decide whether it was worth it.
How calls reach you now, what you sell, and the questions your best employee would ask.
Your number stays yours. We forward the calls you choose and write the intake script.
Call in and try to break it. Change the script, tone, questions. We adjust same day.
Nothing changes in your setup. The desk catches what falls through and texts you each one.
Answered, booked, kept, revived, reviewed — against the plan price. If it doesn't clear it, you leave.
The free option is in the table, honestly. A receptionist in Mérida runs $10,000–13,000 loaded with IMSS and aguinaldo, and covers 40 hours of 168.
Swipe the table sideways →
| What you get | In-house receptionist | Answering service | Prontela |
|---|---|---|---|
| Monthly cost | $10,000–13,000 loaded | $1,500–$3,000 + per call | $2,900–$7,900 flat |
| Answers instantly, 24/7 | 40 of 168 hrs | Yes | Yes |
| Answers the phone too | Yes | Yes | Yes, AI voice |
| Books onto your calendar | Yes | Rarely | Yes, with reminders |
| Sends appointment reminders | If someone remembers | No | Every appointment |
| Follows up for 14 days | If someone remembers | No — takes a message | Automatically |
| Works your old lead list | No | No | Yes — reactivation |
| Asks for reviews after the job | Sometimes | No | Every time |
| Keeps a real customer record | In her head | No | Yes, exportable |
| Tells you what it earned you | No | No | Monthly, in pesos |
| Set up and run for you | You train her | Partly | Yes, by a person |
Receptionist cost: Yucatán wages plus roughly 30% employer burden. If a faster reply is all you need, column one is a good option and we will say so on the call. All figures in Mexican pesos.
Whatever is best this month is what runs underneath. New model, new tool, better price — we move it and nothing on your side changes.
No model lock-in.We pick the engine per task and per cost. If a better one arrives, we change it without touching your operation.
It connects to what you already have.Your calendar, your phone, your ads and your payments — talking to each other, not each on its own.
Everything is logged.Every reply, every appointment, every peso spent. No black box and no guessing what happened.
Why it matters: most agencies tie you to one tool and one model. If that provider raises prices or falls behind, the problem is yours. Here the layer that connects everything is ours — the pieces underneath get swapped when it makes sense.
We don't use AI for everything. We use it to answer fast, capture details and move information between systems — repetitive work where a person can't be there 24 hours.
The decisions that matter stay yours, and any delicate conversation gets handed to a person.
The AI providers we use don't take your customers' messages to train their models. It's in their commercial terms, not a promise of ours.
Provider commercial termsThe agent replies from the information you give us: services, prices, hours, policies. It doesn't invent from the internet. If it doesn't know something, it says so and passes it to you.
Closed base · defined with youContacts, conversations and appointments live in an account of yours, not a shared pool. Export it whenever you want, and if you leave, you take it whole.
Admin access · exportableTransparently: to reply, messages pass through the AI provider's servers, which deletes them from its systems within a short window and doesn't use them for training. That goes in writing in your contract, along with the privacy notice you need published under Mexican law. If you want your lawyer to review it before signing, better.
Call it yourself before you decide anything — the number's at the bottom and nobody will ask for an email first. It answers naturally, handles interruptions, and if a caller asks for a human or gets frustrated it says so and hands off to you rather than pretending. The desk never claims to be a person.
It says it doesn't know, takes the details, and gets you involved — same as a good new hire in their first week. We load your services, pricing ranges, service area and policies during setup, and every unanswered question gets flagged so we can add it.
No. Your number stays exactly as it is. We set up forwarding on the conditions you choose — after hours only, or when you don't pick up in four rings, or everything. You decide how much it handles, and you can change it any time.
There isn't one. Month to month. First two weeks free, setup waived during the pilot. If you cancel you keep every lead, contact and booking it captured — they're yours and we'll export them.
It's the reason the business exists. Every script is written in Mexican Spanish first — not translated from English afterwards. It answers in Spanish, English or Portuguese depending on how the customer opens. I'm trilingual and I test every script personally.
No — and answering is the part getting cheaper every year. The value is the next fourteen days: booking, reminders, follow-up, reactivation, reviews, and one report. An answering service hands you a to-do list. This closes the loop.
It already did, in mid-2026, and we would rather say so than have you find out later. It answers messages well. It does not write to your calendar, send the reminder that stops a no-show, chase a quote for two weeks, revive four hundred old contacts, ask for the review, or tell you what any of it earned. It also never answers your phone. If a faster reply is all you need, use it and keep your money.
Your contacts and call records live in your own account, not a shared pool. You get admin access, can export everything at any time, and nothing is sold or used to market to your customers. Recordings and transcripts are configurable to your state's consent rules.
You get a report showing leads in, answered, booked, revived, and what that's worth — not a dashboard of activity metrics. If the number doesn't clearly beat the plan price I'll tell you on the call and you should cancel. I'd rather lose a client than keep one who isn't making money.